PA Skills

Start date: 18 June 2021

Duration: 1 day

Location: Online Webinar

Course Aim

This course will improve your prioritisation skills, time management, goal setting, confidence, communication skills, organisational skills, event management techniques and will show you how to take complete control over your workday.

Course Content

  • How to prioritise “urgent” vs “important”
  • Time management techniques
  • Remote working – what are the top issues PA’s are dealing with
  • Communication difficulties the remote world has created and how to work around them
  • Setting and achieving S.M.A.R.T goals
  • The importance of planning your work & the best approach to take
  • How to stay calm, even in stressful conditions
  • Assertiveness and confidence – Key techniques
  • Essential communication skills / importance of body language & tone of voice
  • Important questioning and listening skills
  • How to effectively organise your workflow to get more done
  • Event management techniques
  • Email Management / telephone skills
  • Minute-taking skills
  • Techniques for dealing with multiple managers and bosses
  • How to utilise I.T. to help manage your day

Course Objective

Participants will leave with a knowledge of planning skills, body language, assertiveness and much more including tips for PA’s in a remote working environment, leaving attendees with the skills required to go forward in their role with renewed confidence.